Industry Solutions

Service Guarantee Service guarantee is an important pillar of quality service. We have built a full-range and multi-level service system to respond to and fulfill customer demands efficiently. Backed by solid expertise and rich project experience, our team delivers high-quality services and ensures reliability and safety throughout the service process. A comprehensive after-sales system is in place to provide technical support and solutions for customers at any time. Adhering to the customer-first principle, we keep optimizing service modes and improving service quality to help customers create more value. With reliable service guarantee, we earn customers’ trust and pursue win-win development together.

Pre-sales Commitments

  1. Customized product design and manufacturing are available to meet personalized requirements of customers.

  2. Production and shipment will be arranged in strict accordance with the contract to guarantee on-time delivery.

After-sales Commitments

  1. All products sold by our company come with a one-year warranty. Free on-site maintenance is provided within the warranty period, excluding failures or damages caused by human factors or force majeure.

  2. Upon receipt of the repair request, our technicians will arrive at the site and troubleshoot the problem within 7 working days.

  3. Customers may consult technical questions via the after-sales hotline and obtain clear and feasible solutions.

  4. We assist customers with on-site operation and maintenance of products. Original spare parts and accessories can be supplied at cost price.

  5. The above warranty services apply to performance failures arising from normal use of products. If otherwise specified by applicable laws and regulations, such provisions shall prevail.

  6. Paid maintenance services will be charged for the following cases within the warranty period: (1) Damages caused by human factors or force majeure; (2) Failures or damages resulting from improper operation; (3) Failures or damages caused by unauthorized modification, disassembly or reassembly of products