Services

Service support forms an essential part of service delivery. We work to build multi-dimensional service support to ensure timely and effective responses to customer needs. Our team possesses industry knowledge and practical experience to deliver services while ensuring stability and safety throughout the service process. We have set up supporting after-sales service systems to provide timely technical support and solutions for customers. We put customers at the center, keep exploring service improvement, continuously upgrade service standards and create more value for customers. Our supporting service support enables customers to cooperate with confidence and achieve mutual development.

Pre-sales Commitment

  1. We can carry out product design and manufacturing according to customers’ special requirements to meet personalized needs.

  2. The company arranges production and shipment in accordance with contract terms, and delivers goods within the agreed time.

After-sales Commitment

  1. All products sold by our factory come with a one-year warranty. On-site maintenance is available within the warranty period (excluding failures or damages caused by human factors or force majeure).

  2. Upon receipt of a maintenance request, our staff will arrive on-site and resolve the issue within seven working days.

  3. Users may contact the after-sales hotline for technical inquiries and obtain corresponding solutions.

  4. We cooperate with users in on-site operation and maintenance of products. Spare parts and accessories of our products can be supplied at cost price.

  5. The above warranty service applies to performance failures arising under normal use. If otherwise stipulated by laws and regulations, we shall comply with relevant legal provisions.

  6. Paid maintenance service will be applied under the following conditions within the warranty period:
    (1) Damages caused by human factors or force majeure;
    (2) Failures or damages resulting from improper operation;
    (3) Failures or damages caused by unauthorized modification, disassembly or reassembly of products.